Apex Tenant Emergency Contact Details

What to do in an emergency

A emergency is something that could not have been foreseen, and which could cause serious damage to the property. For example:

  • Severe leaks
  • If you smell gas call the National Gas Emergency service on 0800 111 999
  • Loss of electrical power or light
  • Blockage of your only toilet
  • Loss of heating or hot water
  • Broken windows or doors following a break-in

If one of these has occurred in your property, you need to get it resolved quickly.

Please remember that if a contractor is called out as an emergency when a repair is not justified, you will be liable for all costs.

If your landlord is on a tenant find or rent collection contract with us, please contact your landlord to arrange repairs of your property.

If your landlord is on a fully managed contract, please contact your specified branch.


Monday – Friday 9:00am – 5:30pm

Saturday 9:00am – 1:00pm

Sundays  Closed

Contact Numbers

Aberdare 01685 883163

Merthyr Tydfil 01685 700430

Pontypridd 01443 406414

Bargoed 01443 831100

Tonypandy 01443 555047